State Farm® Insurance Agent Bal Claire
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Darwin Alcerro
October 30, 2026
5
out of
5
rating by Darwin Alcerro
"Excellent attention and good service"
We responded:
"Thank you, Darwin, for your 5 star rating! We're happy to know you're satisfied with our office. Please feel free to reach out if there's anything you need!
"
Katie Chase
October 24, 2026
5
out of
5
rating by Katie Chase
"Bal is an exceptional State Farm agent and a true leader in the industry. Her knowledge, professionalism, and commitment to excellence really set her apart. She is incredibly intelligent, kind, and dedicated to helping people, and she has built a fantastic team that reflects those same qualities."
We responded:
"Katie, thank you so much for your thoughtful and generous words! I truly appreciate your recognition and kind comments. I am especially grateful that you acknowledged my team, as I am incredibly proud of the dedication, professionalism, and care they bring to our customers every day. We all strive to provide exceptional service, and your words mean a great deal to me. Thank you again for taking the time to share such a wonderful review!
Bal"
Isaiah Smith
October 22, 2026
1
out of
5
rating by Isaiah Smith
"I haven't been a State Farm customer for quite some time. While looking through my contributions, I realized I still had a positive review posted that I had completely forgotten about. So here we are.
If you're looking to be ripped off and lied to, look no further. "State Farm is here."
I originally chose State Farm because my family used them. Unfortunately, that decision led to a frustrating claims experience, repeated rate increases, and promises that did not match my bills.
After buying my Lexus IS 300 F Sport, I was rear-ended. I obtained a repair estimate from the dealership where I purchased the car, submitted it to State Farm, and expected to be fairly compensated. Instead, they told me I needed an estimate from one of their "certified dealerships." I figured that was reasonable and went through the process.
The new estimate came back at less than half the original estimate.
I understand that a dealership may not always offer the lowest price, but I did not believe the new estimate adequately accounted for the repairs needed. Although my car wasn't brand new, it had fewer than 50,000 miles, and I wanted it repaired properly. I asked State Farm to reevaluate the estimate. They declined and recommended having the repairs completed at one of their "certified dealerships."
I ultimately put their payment toward repairs at another dealership and had to pay a substantial amount out of pocket.
Then came the constant rate increases. My monthly premium climbed from $180 to $280. No at-fault accidents. No tickets. Just an increasingly expensive bill.
Although I would have preferred to maintain my coverage, I decided to reduce it to bring my monthly payment down.
I lowered my coverage and was promised a lower rate. When the next bill arrived, it had actually gone up. I immediately called to ask what happened and was told there had been a rate increase.
So I tried again. I reduced my coverage further, was again promised a lower rate, and once again received a higher bill.
I spent three years with State Farm before finally requesting quotes from GEICO and Nationwide. After comparing my options, I chose GEICO. They cut my bill in half, bringing it below anything I had paid with State Farm. The best part? I had more coverage.
My experience with GEICO has been great, and I would recommend them based on that experience. But the main message of this review is to shop around. Don't assume your current rate is competitive, and don't assume paying a high premium means you will be satisfied with how your insurer handles a claim.
Do your research and choose the best option for you.
Don't assume loyalty will be rewarded. Compare your options before you find yourself wishing you had."
We responded:
"Hi Isaiah,
Thank you for sharing your perspective. We're sorry to hear that your experience left you feeling frustrated, and we'd like to offer some additional context for those reading your review.
During the period you describe, State Farm implemented rate increases that affected many customers, including those with clean driving records. We understand how frustrating that timing could be, particularly when you were actively working with our team to reduce your premium. I am glad my team and I were there to help explain the changes, explore available options, and make adjustments to your coverage at your request. It is tough when a new rate increase takes effect around the same time as a policy adjustment, and the resulting bill does not reflect the savings originally anticipated. We recognize how disappointing that can be.
Regarding your claim, State Farm's experienced claims professionals work to evaluate damage and determine reasonable repair costs based on the repairs needed. Customers are free to choose the repair facility they feel most comfortable with, including a dealership. However, the amount charged by a particular repair facility may differ from the amount determined through the claims evaluation process and average repair rates in the area. Choosing a higher-priced facility does not necessarily mean the claim was handled unfairly or that the repairs could not have been completed properly elsewhere.
One additional point we'd love to share is that State Farm recently announced a historic $5 billion dividend to qualifying auto insurance customers, made possible by the company's financial strength and favorable results in 2025. As a mutual insurance company, State Farm has the ability to return money directly to its policyholders when financial results allow. If you were insured with us during 2025, you will qualify for this dividend even though you've since moved your coverage elsewhere. We hope you enjoy receiving that unexpected benefit!
Insurance rates are constantly evolving across the industry, and the company offering the most competitive rate today may not be the best option tomorrow. If your rates change in the future, we sincerely hope you'll give our agency another opportunity to earn your business. We welcome the chance to review your needs, provide a fresh quote, and see whether State Farm can offer you a better overall solution.
Thank you again for the years you spent with our agency. We appreciate having had the opportunity to serve you and wish you all the best. "
David Sample
October 21, 2026
5
out of
5
rating by David Sample
"Excellent people Monica made everything easy. Good job"
We responded:
"Thank you, David, for your wonderful review! We're delighted to hear that Monica made your insurance experience easy and seamless. We appreciate your kind words and your trust in our agency. We look forward to continuing to provide you with excellent service!"
Patricia Rodriguez
October 14, 2026
5
out of
5
rating by Patricia Rodriguez
"Cecilia has been extremely helpful and attentive in assisting me with my insurance needs. She took the time to walk me through my coverage options, review my existing policies, and explain the different coverages so I could make informed decisions. I appreciate her patience, professionalism, and willingness to answer my questions. She made the process easy to understand and provided excellent customer service. I highly recommend Cecilia for her outstanding support and dedication!"
We responded:
"Thank you, Patricia, for your thoughtful review and kind words about Cecilia! We’re delighted to hear that she took the time to explain your coverage options and help you make informed decisions with confidence. Cecilia takes great pride in providing personalized service, and your recognition of her patience, professionalism, and dedication means a great deal to our entire team. We truly appreciate your trust in our agency and look forward to being here for all your insurance needs!"
Julian Salas
October 13, 2026
5
out of
5
rating by Julian Salas
"Cecilia is awesome - such a charismatic, sweet person and incredibly efficient/informative to getting me the cheapest insurance plan while meeting my personal needs. A wonderful human being and I genuinely enjoyed our call. Thanks so much Cecilia!"
We responded:
"Thank you, Julian, for your wonderful review! We’re delighted to hear that Cecilia provided such a positive experience. She truly takes pride in helping our customers find the right coverage at a competitive price while making the process easy and enjoyable. We’re fortunate to have her on our team! Thank you for trusting our State Farm agency with your insurance needs. We appreciate your business!"
Rachel Berkley
September 18, 2026
5
out of
5
rating by Rachel Berkley
"Monica was very attentive and made the process so easy for us. Plus she saved us about $200 a month bundling our home and auto insurance.
I highly recommend her!"
We responded:
"Thank you, Rachel, for the wonderful 5-star review! We’re so glad Monica made the process easy and helped you save by bundling your home and auto insurance. We truly appreciate your recommendation and look forward to continuing to provide you with great service!"
Erin Reid
September 16, 2026
5
out of
5
rating by Erin Reid
"Wonderful service from Cecilia on Bal Claire’s State Farm team! I very much appreciate all your hard work!"
We responded:
"Thank you so much for your wonderful Google review! We’re thrilled to hear about your positive experience with Marnie Osegueda at Bal Claire’s State Farm office. We truly appreciate your kind words and the trust you’ve placed in us.
— Bal Claire’s State Farm "
Jack Rasmussen
September 15, 2026
5
out of
5
rating by Jack Rasmussen
"I have been with Bal Claire at State Farm for at least 30 years, and have referred my kids to her as well. Today, Cecilia Viader from Bal’s office reviewed my homeowners declarations, and we found ways to decrease my premium even further and increase my coverage. Very nice."
We responded:
"Jack, thank you for your loyalty and trust over the past 30 years! We truly appreciate you referring your family to our office as well. I’m so glad Cecilia was able to review your coverage and find ways to improve your protection while lowering your premium. We appreciate you and look forward to continuing to serve you and your family for many years to come!"
R Bahamut
September 9, 2026
5
out of
5
rating by R Bahamut
"Monica was an absolute pleasure and so very helpfull to me. Im going through the hardest time of my life and her kind words are immeasurable. I would highly reccomend everyone I know to come directly to Monica for their insurance needs! 5 stars isn't enough!"
We responded:
"Thank you for your thoughtful review and kind words about Monica. We’re so pleased she was able to provide you with excellent service, care, and support during a difficult time. We truly appreciate your trust, recommendation, and the opportunity to assist with your insurance needs."
Jean Kilburn
September 9, 2026
5
out of
5
rating by Jean Kilburn
"Monica was so helpful in finding me the best rates, she listen to everything that I had to say and answered all of my questions thoroughly. I am very pleased with her professionalism."
We responded:
"Thank you, Jean, for the great review! We’re happy to hear Monica took the time to listen, answer all your questions, and help find the right coverage at a great rate. We truly appreciate your business and your trust in our agency!"
Terry Williams
September 1, 2026
5
out of
5
rating by Terry Williams
"Monica is outstanding."
We responded:
"Thank you so much, Terry, for the 5-star review! We’re happy to hear that you had a great experience with Monica and found our pricing reasonable. We truly appreciate your business and look forward to continuing to help with your insurance needs!"
Patricia Porras
August 24, 2026
5
out of
5
rating by Patricia Porras
"Monica was great in being patient and providing details and information for insurance coverage."
We responded:
"Thank you, Patricia, for the wonderful 5-star review! ⭐⭐⭐⭐⭐ We’re so glad Monica was able to provide you with detailed service and help you understand your vehicle insurance coverage. We truly appreciate you choosing our agency and look forward to being here whenever you need us!"
Dan Vianueva
August 10, 2026
5
out of
5
rating by Dan Vianueva
"Informative information given about home owners policy"
We responded:
"Thank you for your review, Dan! We’re glad you found the information we shared about homeowners policies helpful and informative. If you have any questions or need anything further, please don’t hesitate to reach out—we’re here to help."
Steve McGrath
August 10, 2026
5
out of
5
rating by Steve McGrath
"Truly outstanding customer service"
We responded:
"Hi Steve—thank you so much for the wonderful review! We’re thrilled to hear you experienced truly outstanding customer service. We appreciate your support!"
deepak kishore
July 22, 2026
5
out of
5
rating by deepak kishore
"Great experience with the agent Bal. She is knowledgeable and kind on answering all the query"
We responded:
"Thank you, Deepak! We’re so glad you had a great experience with agent Bal—she’ll be happy to hear your kind words about her knowledge and support. And we appreciate you choosing us for your motorcycle insurance.
We look forward to helping you again!"
Sharee' Barnes
July 11, 2026
5
out of
5
rating by Sharee' Barnes
"Thank you Monica R for giving me the great rate. It was a pleasure talking to you 😊"
We responded:
"Hi Sharee’ , thank you for the 5-star review! We’re so happy to hear you had a great experience and appreciated the rate Monica provided. We’re glad it was a pleasure talking with you 😊 If you ever need anything else, we’re here to help!"
Trish Isler
June 29, 2026
5
out of
5
rating by Trish Isler
"The Agent & her agents especially Monica were so Awesome! Very knowledgeable and helpful. It was such a easy transition considering the complexity of bundling !"
We responded:
"Hi Trish! Thank you so much for your wonderful review. We’re thrilled to hear that Bal and her team—especially Monica—were knowledgeable and helpful, and that the transition was smooth despite the complexity of bundling. We truly appreciate your trust and support! 😊"
Johnny Duran
May 7, 2026
5
out of
5
rating by Johnny Duran
"Very nice and helpful. Got me the best price!"
We responded:
"Johnny, thanks for the great feedback! We’re so glad we could help you find the best price on your vehicle insurance. If you ever need anything else, we’re here to help.
Bal Claire - State Farm Insurance Agent"
Pat Gee
May 4, 2026
5
out of
5
rating by Pat Gee
"I have been a client of Bal Claire for almost thirty years. I always feel that she and her excellent team treat me as more than just a premium paying client. They truly value our relationship and genuinely do what is best for me. I very much enjoy working with Monica Rivera. She has great people skills. She is personable and friendly. She is listens patiently. She never rushes. I can tell when working with her that she really enjoys helping people. There are many State Farm agents out there; Bal Claire and her team are a sure bet. Highly recommended."
We responded:
"Thank you Dr Gee! We’re truly grateful for the trust you’ve placed in our team, and we’re honored that you feel valued and cared for—not just as a premium client, but as part of our extended community.
We’re also very pleased to hear about your experience with Monica Rivera. Your comments reflect exactly the kind of service we strive to deliver: Monica’s patience, friendly communication, and genuine commitment to helping people come through clearly, and we’ll be sure to share your feedback with her.
We appreciate your recommendation and are here for you anytime you need support. Thank you again for such a wonderful review."
Marilyn Ilaoa
April 27, 2026
5
out of
5
rating by Marilyn Ilaoa
"Monica R. Was my State Farm Rep. She made the whole process of purchasing Auto insurance with State Farm so smooth. She was on top with documents, explaining the personal coverage I wanted and responded super fast thru email and phone calls to expedite the process. Thank you Monica for the friendly, helpful service you have given me. It solidified that I made the right choice with State Farm."
We responded:
"Thank you for taking the time to leave such a great review! We’re so happy to hear that Monica made your auto insurance purchase with State Farm smooth and stress-free. She truly takes pride in staying on top of communicating & explaining the coverage options that fit your needs
We appreciate your trust in State Farm and thank you again for your kind feedback!"
Kimberly Bernardi
March 12, 2026
5
out of
5
rating by Kimberly Bernardi
"The people working at the State Farm office in San Rafael have always been helpful and responsive when a need arises, and we are grateful for that. They are quick to respond, to get us information in a timely manner and have helped to educate us on the specifics of our policies. The only thing less than positive I have to say about working with them is that we have been approached several times about purchasing life insurance through them (we weren’t interested in it as we get it through my husband‘s work) and felt that their methods of trying to sell us were rather fear-based. Didn’t appreciate the approach but other than that, working with them has been a great experience."
We responded:
"Thank you so much for your thoughtful and detailed feedback! We're delighted to hear that our team in San Rafael has been helpful, responsive, and informative when assisting you with your vehicle insurance needs. We truly appreciate your kind words about our customer service.
We also want to sincerely apologize if our approach to discussing life insurance felt uncomfortable or too forceful. Our intention is always to provide helpful information, not to cause any unease. Your feedback is very valuable and will help us improve how we communicate with our clients in the future.
Thank you again for choosing us, and please don’t hesitate to reach out if you need anything else!
Bal Claire - State Farm Insurance Agent
"
Randy Adams
February 26, 2026
5
out of
5
rating by Randy Adams
"Cynthia was a pleasure to work with!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Cynthia provided you with a pleasant experience and that our team was easy to reach and efficient in handling your vehicle insurance needs. Your feedback about the straightforward claims process and quick quote turnaround means a lot to us. If you ever need assistance in the future, please don't hesitate to reach out.
Bal Claire - State Farm Insurance Agent"
Shannon Langan
February 18, 2026
4
out of
5
rating by Shannon Langan
"My State farm agent always answers my questions in a timely manner. Thank you!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Cecilia was able to help you lower your insurance rate and save $100 a month. Our team is dedicated to finding the best solutions for our customers, and feedback like yours means a lot to us. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Bal Claire and State Farm!"
Ki Foley
February 12, 2026
5
out of
5
rating by Ki Foley
"Wonderful customer care from Cynthia. She's patient, thorough, and knowledgeable. Thank you Cynthia."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Cynthia provided you with excellent customer care. We’ll be sure to pass along your compliments to her. Your satisfaction means a lot to us!
- Bal Claire - State Farm Insurance Agent, San Rafael, CA"